Rush Courier Service in Maryland DC and Virginia
 
   

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Rush Courier Maryland Service

Established in 1989, EPS Couriers Inc., (Express Package Service) has been providing premium quality Rush courier services in Maryland, Virginia and the entire Baltimore/Washington DC metropolitan areas for twenty years. Our entire operation is centered on Total Customer Satisfaction, and our customer loyalty is unmatched.

Through continually listening and reacting to our Customers' needs, we have built a delivery system that consistantly meets and exceeds their expectations.

More information on the benefits of this system to our Customers, can be found on our about page.

Dispatch Operations And Resource Management
In order to achieve the fastest possible (immediate) on demand response times, EPS uses a locality-based, driver pooling (grouping) approach. In short, marketing and sales efforts are concentrated on specific shipping center locations where existing customer base is already strong, necessitating a "pool" (or waiting line) of available drivers. In and around these centers our response times can't be beat and new customers who have been accustomed to long waits for service are quite impressed with the speed of pick-up.

After completing a delivery, the driver will return to the nearest center (hub) and stand by for the next call. This differs from the more commonly used point-to-point dispatching which can sometimes leave drivers stranded where they cannot be used effectively. The point-to-point method may allow a delivery company to market services in a wider area but we believe it lowers the overall quality of service by spreading resources too thinly. Some may also argue that it reduces costs by reducing "dead-heading" of drivers, but is that any consolation if the closest driver for your urgent pick-up is 45 minutes away?

Discounted Non-Rush Delivery
Although we specialize in "Rush" or direct delivery, we do offer discounted service options for the less time-sensitive shipments. The four service classes are; Rush, Regular, 6-hour, and 24-hour. The slower service times allow for greater delivery consolidation and thus reduces costs. Further discounts are offered for scheduled or routed service and Multiple Pick-Ups. (See Discount Delivery Service)




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